Inbox
Inspect Conversations, Sources, runtime traces, and session metadata.
The Inbox stores Visitor and Assistant turns. Open a Conversation to inspect the exact stored transcript.
Conversation list
Use search and available filters to narrow the list. Each row identifies recent activity and its current Conversation state.
A session that contains only proactive Notifications has the Notification only marker. It becomes a normal Conversation after a Visitor replies.
Conversation detail
The detail view can show:
- Visitor and Assistant messages
- the Flow that handled a turn
- named Source citations
- Visitor feedback
- escalation state
- launch and device metadata
- the verified SSO subject and configured identity claim
- stored Thinking information when the member Role permits access
Verbatim Message actions and Basic replies do not contain a Thinking trace. Search knowledge answers can contain tool and progress events.
Generated Entity tools also appear in the trace. Their events show which live Organization data supported the answer.
Create quality work
Use the available Improvement action when an answer needs correction. The new item links back to the affected Conversation message.
Use Exports when you need structured records outside the Inbox.