FAQs

An FAQ stores one question and one curated answer. Use FAQs for content that requires an exact approved response.

Add one FAQ

1. Open the Assistant.
2. Select Knowledge.
3. Add an FAQ.
4. Enter the question.
5. Enter the approved answer.
6. Save the FAQ.

Import FAQs

Prepare a CSV file with these columns:

question,answer
When does enrollment close?,Enrollment closes on October 31.

Import the file from the Assistant, or from the FAQs tab in the Library when several Assistants need the same pairs. Correct rows that do not contain both values.

Use an FAQ quick reply

An FAQ quick reply returns the curated answer verbatim. It makes no chat-model call and includes the FAQ Source citation.

Use a Send Text quick reply when the text must enter the normal Flow router instead.