Knowledge overview

Knowledge is what makes an assistant useful. It is the set of sources the assistant reads to answer questions: your websites, your files, and curated question and answer pairs. Open an assistant and select Knowledge to manage these sources.

How knowledge is used

When the assistant needs to answer from your content, it searches your knowledge, finds the passages most relevant to the question, and writes an answer grounded in them. This approach keeps answers tied to your material rather than to general knowledge.

Sources and citations

Every answer built from your knowledge can show the sources it used. A source points back to a real piece of content, such as a page or a document, so a visitor can verify the answer and read more. This transparency builds trust and makes it easy to spot when a source needs updating.

The source types

Keeping knowledge fresh

Good answers depend on current content. Websites can be recrawled so changes on your site flow into the assistant. Files can be replaced when they change. FAQs can be edited whenever an answer needs refining. When the Inbox or Improvements show a weak answer, updating the underlying source is usually the fix.