Publishing

Publishing is how your assistant goes from the preview to your live site. Open an assistant and select Publish to get the snippet you need. Each option opens a dialog with a snippet you copy into your site.

The floating widget

The floating widget adds a launch button to your pages. When a visitor selects it, the chat window opens over the page.

1. In Publish, choose the website floater option.
2. Copy the provided snippet.
3. Paste it into the part of your site that appears on every page where you want the assistant, typically the shared header of your site's template.

The snippet loads the widget and points it at your assistant using the assistant's identifier, so the right assistant appears.

The inline frame

If you want the assistant to sit inside the page rather than float over it, use the inline frame option. It gives you a frame you place wherever you want the chat to appear, which is useful for a dedicated help page or a support corner of your app.

After you publish

• Visit a page that includes the snippet and confirm the widget appears and opens.
• Ask it a few real questions and check that answers and sources look right.
• Watch the first conversations in the Inbox to see how visitors use it, and adjust knowledge or flows as needed.

Keep the identifier handy

Publishing uses the assistant's identifier, which you can copy from the assistant card or the editor. If you ever need to move or reinstall the widget, that identifier is all you need to point a new snippet at the same assistant.