Improvements
Track and complete work that corrects weak Assistant answers.
An Improvement records one answer-quality problem. It can include linked messages, Sources, a description, and a suggested fix.
Sources of Improvements
- An Improvement Flow action creates an item.
- A Help Desk can create an item after escalation.
- An administrator can flag an answer from the Inbox.
- Search knowledge can create an item for an unresolved query when configured.
Manage an item
Open an item to review its linked messages and available suggested fix. You can change its status, priority, tags, assignee, and due date.
The API, CLI, and MCP server can list, read, and update existing Improvements. Improvement creation remains a product-runtime operation.
Correct the answer
- Read the linked Conversation.
- Identify the incorrect Source, FAQ, Flow, or instruction.
- Correct the draft configuration.
- Ask the original question in Preview.
- Confirm the answer and Sources.
- Publish the Assistant.
- Mark the Improvement as complete.
Review generated suggested fixes before you use them. The stored suggestion is not a publication change.