Operating your assistants

The tools for running assistants in production: reading conversations, improving answers, watching analytics, and handling alerts.

Publishing an assistant is the start, not the finish. Ciele gives you a small set of tools to run assistants well over time: to see what visitors ask, to fix weak answers, to measure impact, and to catch operational problems early.

Inbox

Read every conversation, with sources, session details, and escalation status.

Improvements

Track and resolve weak answers on a simple board.

Insights

See resolution rate, ratings, volume, and trends over time.

Alerts

Spot operational issues, such as a connection that stopped working.

A healthy routine

A simple weekly rhythm keeps assistants sharp:

Skim the Inbox for questions the assistant handled poorly or could not answer.
Work through the Improvements board, updating knowledge and flows as you go.
Check Insights to see whether resolution rate and ratings are trending the right way.
Clear any Alerts so integrations keep working.