Connect a Help Desk
Make a Help Desk available to one Assistant.
Connect the Help Desk
- Open the Assistant.
- Select Assistant Help Desks.
- Select the required Help Desk.
- Save the draft.
- Open Preview.
- Select Contact support.
- Confirm the expected Help Desk and channels.
The Help Desk description helps the runtime recommend a desk for the Conversation. Use a precise scope description.
Test availability
Test one available channel and one unavailable channel. Confirm that the widget shows the correct next available time.
Publish the connection
Publish the Assistant after the Preview test. A live widget continues to use the Help Desks in its active Publication.