Starter buttons
Give visitors quick ways into a conversation with typed starter buttons.
Starter buttons appear when a visitor opens the chat. They are a friendly way to guide people toward the things your assistant does best. You manage them in the General section of the assistant editor.
Add a button
- In General, find the starter buttons list.
- Select Add button.
- Give the button a name. This is the label the visitor sees.
- Choose a type, then fill in the type specific settings.
- Save the button.
You can add several buttons and reorder them so the most useful ones come first.
Button types
Each button does one of four things.
Send text into chat
The button sends a message into the chat for the visitor, as if they had typed it. Use this to focus the assistant on a specific topic. For example, a button named "Pricing" can send the message "Tell me about your pricing" so the assistant answers that question right away.
Escalation
The button connects the visitor to your team through your configured escalation options. Use this when you want a clear, always visible way to reach a human. It relies on your Help Desks.
Open external link
The button opens a web address in a new tab. Use this to send visitors to a page on your site, a form, or any external resource.
FAQ
The button surfaces a specific question and answer pair from your knowledge. Use this to give an instant, exact answer to a common question. See FAQs.
Tips
- Keep labels short so they fit neatly in the widget.
- Lead with the questions visitors ask most.
- Pair a "Send text into chat" button with strong knowledge so the assistant has a good answer ready.