# Inbox (/operations/inbox) The Inbox is where you read what actually happened: every conversation between a visitor and your assistants. It is the best way to understand how visitors phrase questions and where the assistant does well or falls short. Open **Inbox** from the sidebar. ## Browse conversations [#browse-conversations] The conversation list groups recent activity so the newest is easy to find. Each entry shows the visitor, a preview of the message, and a timestamp. Use the tools at the top to narrow the list: * **Date range** limits the list to a period. * **Search** finds conversations by their content. * **Filters** narrow by the attributes that matter to you. * **Exports** let you take conversation data out for deeper analysis. ## Read a conversation [#read-a-conversation] Open a conversation to see the full transcript. Alongside the messages you get: * **Workflow markers** that show which flow handled each turn, so you can see your rules in action. * **Sources** on each generated answer, so you can check where the information came from. * **Feedback** such as thumbs up or down when a visitor left it. A side panel gives context about the conversation and the session, including details about how the visitor reached the assistant and where the conversation stands, including whether it was escalated. ## Turn insight into action [#turn-insight-into-action] The Inbox pairs naturally with the Improvements board. When you spot an answer that missed, you can flag it for improvement so it becomes a tracked item to fix. See [Improvements](/operations/improvements). Nothing teaches you more about an assistant than the words visitors actually use. A few minutes in the Inbox regularly will surface most of what needs tuning.